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Experiencing Issues

Experiencing Issues at checkout?

While we try to provide a comfortable and enjoyable experience for each of our valued customers, sometimes older machines, browsers and systems have configurations that adversely affect your website purchasing experience.

As part of our commitment to provide you the best service possible, below are some troubleshooting tactics that may assist. 

How do I prevent my browser from auto filling form field data?

When you find data being auto populated into forms and fields the issue may lie within your browser settings rather than the platform itself. Keep in mind, our tools do not autofill data. Here are a few resources to help you change the autofill settings in either Chrome or Firefox (the two browsers we suggest using the most). 

Chrome – This link will help you manage the autofill settings in all types of the Chrome Browser. Scroll to the bottom of the link and find the section titled “Turn Off Autofill” for specific instructions. Learn More >

Firefox – This link will help you manage the autofill settings in the Firefox computer based browser. Scroll to the section “Prevent Firefox from storing form entries” for specific instructions. Learn More >

Page doesn’t load correctly

Sometimes your browser caches (temporarily saves) files to make the website load faster. Although storing pages to the browsers cache makes loading pages faster, it can mean that changes made to the website aren’t always visible until you perform a hard refresh. 

If your system has encountered an issue in receiving data from the server while caching, you may be required to refresh the page you are on, or to ‘hard refresh’ which will forget many cached files and force a reload. 

If you are still encountering issues, please use the form below to submit a ticket.